Terms and Delivery
Vintage Couture collections
If you are in a hurry to get your wedding invitations sent, don’t be. Lily Anna Rose Vintage Couture collections are hand crafted bespoke design service that takes time to perfect.
To make sure your experience is stress free please take some time aside to read Lily Anna Rose Terms and Conditions. This is important as it will enable us to work together enabling you to enjoy the first stages of your wedding experience.
Terms of sale
1. Prices and products
Costs are subject to change without prior notice. However, any price increase will not affect any deposit secured quotes or confirmed orders at that time. All products are subject to supply, and may be withdrawn at any time. Bespoke orders are based on a minimum quantity and with such the price will not be affected by quantities of orders being reduced.
2. Requested samples
All initial samples sent as a sweet taster. Any actual design will be clarified by way of a briefing document along with artwork layout proof, which can be sent via email as a PDF document or as an actual artwork piece (actual artwork pieces can be charged at £15). LAR may require a small cost for specific samples. This is to cover costs for materials of individual pieces. Payment can be by cheque to Lily Anna Rose Design or bank transfer Lily Anna Rose Design sort code: 09-01-27 account number: 36902729.
3. Wedding stationery returns policy
In an unfortunate event that you should have to cancel or postpone your event then deposits will not be refunded and you may have to pay the whole cost of the job if it has already been started. Please consider the reasons why; due to the bespoke nature of the service, materials and design is purely for the client intended and can not be reused.
4. Cancellation and charges
A fifty per cent deposit is requested prior to production. Please consider the reasons why; due to the bespoke nature of the service, materials and design is purely for the client intended and can not be reused. No deposits will be returned due to the bespoke nature of the service. The prices are based on a minimum order which include design, print and consultation of your bespoke design. If you decide to reduce the order at a later stage, then the price will remain the same due to the cost of the design. Please make sure you order what you need at time of transaction. Should you for any reason need to cancel your order prior to its despatch, please contact email@example.com or call +44(0)1329 481729.
5. Extra charges
Additional items ordered after your original date, may have extra delivery costs if they are shipped in separate consignments to the original order. LAR will always endeavour to give you the best value for money. It is advisable that you order a few spare pieces with your order. This will prevent premium charges of being applied for goods, where there are only a few extra pieces required. A minimum of £40 for set up costs will apply.
Significant amendments to your order post proofing and receipt, may incur additional costs. For instance if you decide to change the design, or changes which mean the purchasing of extra materials or the re-design of goods. This will be chargeable and added to your final invoice. You will be advised and quoted prior to work being done. Hourly rate is £40 per hour. LAR will endeavour to accommodate any change requests you make. Please be aware that hand crafted items take time to do. Please consider changes before signing off proofs and agreeing to designs.
6. Stationery and keepsakes
Couture products sold by LAR are individually handcrafted and for this reason, they may vary slightly from one to another. Each commission is totally unique! We will never guarantee the consistency that comes from mass production. However, we can guarantee that each piece is an original piece of scrumptious artwork in its own right. LAR can not be responsible for gems which may fall off in transit to your guests. Every care is taken to ensure the quality of goods and materials before leaving the studio. If you have pieces which arrive and are not to your satisfaction, please return with a receipt of postage to the studio: 20 Shearwater Avenue, Fareham, Hampshire PO16 8YE and a designer will replace or fix the pieces. LAR will only cover postal costs of Royal Mail Recorded Delivery on orders returned – or otherwise agreed prior to postage.
7. Continuity and accuracy
Please note that due to the limitations of computer technology, colours may vary from their appearance displayed on the website. For stationery, please speak to a designer who can refer to CMYK mixtures and Pantone guidelines for accurate translations.
LAR will require a fifty per cent non-refundable deposit to secure your design and stationery order. This must be paid prior to confirmation of artwork. Please consider the reasons why; due to the bespoke nature of the service, materials and design is purely for the client intended and can not be reused.
When your order is complete we will notify you and the outstanding balance which will need to be paid in full before your order is despatched. Payment can be by cheque to Lily Anna Rose Design or bank transfer Lily Anna Rose Design sort code: 09-01-27 account number: 36902729
9. Delivery policy
LAR use 48 Parcel Force for all your orders. Each order is carried with insurance. Goods sent by Royal Mail Special Delivery are guaranteed next day delivery excluding Sundays. Due to the available postal service orders received on Saturday will not be posted until Monday. LAR products are painstakingly made, delivery time will depend on quantities and complexity of orders. LAR will guarantee that whatever date is agreed, will indeed be met.
Small and goods under £30 will be delivered by Royal Mail First Class. Royal Mail has a guaranteed ninety percent next day delivery. However you should allow at least five working days for delivery. Overseas orders will be advised of the costs on request.
We shall not be responsible where any failure or delay in delivery is due to circumstances beyond our control, including but not limited to Acts of God, fires, strikes and failure of suppliers or distribution partners. In the event of such delay our obligations under the contract will be suspended for the period of the delay.
For couture products, the postage price will be stated on your invoice and depends on size and weight of order.
10. Damage in transit
Should there be any damage to the delivered goods, details must be noted on any delivery documentation that may come with your order, it will be your responsibility to inform us within 24 hours. All goods delivered will be covered with insurance with the postage and packaging price. Any case will be negotiated individually. All items are, firstly, beautifully packaged and secondly packaged for protection.
11. Incorrect goods
Please notify LAR of any incorrect goods supplied within 48 hours days of receipt.
12. Confirmation of artwork and supplying copy
We will email you a proof of your artwork to insure that all details are correct. Please check your artwork proof carefully. Also use a spell check on any documents that you send to us to use. Due to the hand-crafted nature of LAR personalised stationery. We can not be held responsible for any misprints from approved PDF artwork or errors made my the client. This includes the mis-spelling of names and information such as dates or venues. Errors made will mean extra costs for missed schedules, extra materials and labour.
We will produce the stationery as soon as we have confirmation from the proof. A deadline will be agreed for the client to supply the necessary information to complete the commission. Please allow up to 28 working days for printing and production of artwork, add 3 – 5 working days for delivery. Because LAR goods are made exclusively, each order will have to be scheduled into a timetable especially. From the confirmation of artwork and signed agreements.
All copy should be supplied in a Word document as a list with full titles and addresses with postal code. The guests names must be supplied above the address – so we can check and match up envelopes with invites.
LAR products are all painstakingly made, delivery time will depend on quantities and complexity of orders. LAR will guarantee that whatever date is agreed, will indeed be met.
13. Procedure of production
Please ensure you have the correct quantities. A quote will be sent for you to sign-off. The order will be dictated by the quote agreed.
On confirmation of your order you will be sent PDF artwork proofs of your stationery which you must then advise to changes or agree. Please check for spelling, extra spaces, venue dates and details. LAR will not be held responsible for any misprints from approved PDF artwork. This includes the mis-spelling of names and information such as dates or venues. Any errors made by the client will mean extra costs for missed schedules and materials.
On receipt of your approval your full order will be produced. Your stationery will be checked and packed. All invitations will be packed into their coordinated envelopes. RSVP cards will be bundled separately.
Your beautiful order will be despatched once final payment has been received.
14. Availability of goods
All products are hand crafted and subject to availability of out sourced stock. All materials come from the UK and are hand crafted.
16. Special orders
Any designs altered from the Regal Emporium range can not be refunded – as this is classed as a bespoke design.
All artwork and logos are copyright of Lily Anna Rose Design. It is a copyright infringement to copy full or any part of the products from any of the ranges.