If you are in a hurry to get your wedding invitations sent, don’t be.
Lily Anna Rose, Couture Love collections are handcrafted.
A bespoke design service takes time to perfect.
Take some time aside and read Lily Anna Rose terms. This is important
as it will enable us to understand expectations enabling you to enjoy the
important stages of your wedding planning experience.
1. Prices and products
Costs are subject to change without prior notice. However, any price increase will not affect any deposit secured quotes or confirmed orders at that time. All products are subject to supply and may be withdrawn at any time. Bespoke orders are based on a minimum quantity and the price will not be affected by quantities of any reduction in order.
2. Requested samples
All initial samples sent as a sweet taste. Any actual design will be clarified by way of a briefing document along with artwork layout proof, which can be sent via email as a PDF document or as an actual artwork piece (actual artwork pieces can be charged at £15). LAR may require a small cost for specific samples. This is to cover costs for materials of individual pieces. Payment can be by cheque to Lily Anna Rose Design, Paypal or BACs.
3. Wedding stationery returns policy
In an unfortunate event that you should have to cancel or postpone your event then deposits will not be refunded and you may have to pay the whole cost of the job if it has already been started.
Consider the reasons why; due to the bespoke nature of the service, materials and design is purely for the client intended and cannot be reused.
4. Cancellation and charges
A 50 percent deposit is requested prior to production. Please consider the reasons why; due to the bespoke nature of the service, materials and design is purely for the client intended and cannot be reused. No deposits will be returned due to the bespoke nature of the service. The prices are based on a minimum order which includes design, print, and consultation of your bespoke design. If you decide to reduce the order at a later stage, then the price will remain the same due to the cost of the design.
Please make sure you order what you need at the time of a transaction. Should you for any reason need to cancel your order prior to its despatch, please contact love@lilyannarose.com or call +44(0)1329 481729.
5. Extra charges
Additional items ordered after your original date may have extra delivery costs if they are shipped in separate consignments to the original order. LAR will always endeavor to give you the best value for money. It is advisable that you order a few spare pieces with your order. This will prevent premium charges of being applied for goods, where there are only a few extra pieces required. A minimum of £40 for set up costs will apply. Significant amendments to your order post proofing and receipt may incur additional costs. For instance, if you decide to change the design, or changes which mean the purchasing of extra materials or the re-design of goods.
This will be chargeable and added to your final invoice. You will be advised and quoted prior to work being done. Hourly rate is £45 per hour. LAR will try to accommodate any change requests you make. Please be aware that handcrafted items take time to do. Please consider changes before signing off proofs and agreeing to designs.
6. Stationery and keepsakes
Couture products sold by LAR are individually handcrafted and for this reason, they may vary slightly from one to another. Each commission is totally unique! We will never guarantee the consistency that comes from mass production. However, we can guarantee that each piece is an original piece of scrumptious artwork in its own right. LAR cannot be responsible for gems which may fall off in transit to your guests. Every care is taken to ensure the quality of goods and materials before leaving the studio. If you have pieces which arrive and are not to your satisfaction, please return with a receipt of postage to the studio: 20 Shearwater Avenue, Fareham, Hampshire PO16 8YE and a designer will replace or fix the pieces. LAR will only cover postal costs of Royal Mail Recorded Delivery on orders returned – or otherwise agreed prior to postage.
7. Continuity and accuracy
Please note that due to the limitations of computer technology, colours may vary from their appearance displayed on the website. For stationery, please speak to a designer who can refer to CMYK mixtures and Pantone guidelines for accurate translations.
8. Payment
LAR will require a fifty percent booking fee to secure your design and stationery order. This must be paid prior to confirmation of artwork.
Consider the reasons why; due to the bespoke nature of the service, materials and design is purely for the client intended and can't be reused. When your order is complete we will notify you and the outstanding balance which will need to be paid in full before your order is dispatched. Payment can be made through Paypal (with a charge) or BACS or ISBN Santander.
9. Delivery policy
LAR deliver all orders with 48 Parcel Force. Each order is carried by insurance. Goods sent by Royal Mail Special Delivery are guaranteed next day delivery excluding Sundays. Due to the available postal service orders received on Saturday will not be posted until Monday. LAR products are painstakingly made, delivery time will depend on quantities and complexity of orders. LAR will guarantee that whatever date is agreed, will indeed be met. Small and goods under £30 will be delivered by Royal Mail First Class. Royal Mail has a guaranteed ninety percent next day delivery. However, you should allow at least five working days for delivery.
Overseas orders will be advised of the costs on request. We shall not be responsible where any failure or delay in delivery is due to circumstances beyond our control, including but not limited to Acts of God, fires, strikes, and failure of suppliers or distribution partners. In the event of such delay, our obligations under the contract will be suspended for the period of the delay. For couture products, the postage price will be stated on your invoice and depends on size and weight of an order.
10. Damage in transit
Should there be any damage to the delivered goods, details must be noted on any delivery documentation that may come with your order, it will be your responsibility to inform us within 24 hours. All goods delivered will be covered by insurance with the postage and packaging price. Any case will be negotiated individually. All items are, firstly, beautifully packaged and secondly packaged for protection. 11. Incorrect Goods Please notify LAR of any incorrect goods supplied within 48 hours days of receipt.
12. Confirmation of artwork and supplying copy
We will email you a proof of your artwork to ensure that all details are correct. Please check your artwork proof carefully, as mistakes can happen and nobody knows the information about your wedding, better than you. Also, use a spell check on any documents that you send to us to use. Due to the handcrafted nature of LAR personalised stationery.
We can not be held responsible for any misprints from approved PDF artwork or errors made by the client. This includes the misspelling of names and information such as dates or venues. Errors made will mean extra costs for missed schedules, extra materials and design time. We will produce the stationery as soon as we have confirmation of the proof.
A deadline will be agreed for the client to supply the necessary information to complete the commission. Please allow up to 28 working days for printing and production of artwork, add 3 – 5 working days for delivery. Because LAR goods are made exclusively, each order will have to be scheduled into a timetable especially from confirmation of artwork and signed agreements.All copy should be supplied in a Word document as a list with full titles and addresses with a postal code.
The guest names must be supplied above the address – so we can check and match up envelopes with invites. LAR products are all painstakingly handcrafted, delivery time will depend on quantities and complexity of orders. LAR will guarantee that whatever date is agreed, will indeed be met.
13. Procedure of production
Please ensure you have the correct quantities. A quote will be sent for you to sign–off. The order will be dictated by the quote agreed. On confirmation of your order, you will be sent a PDF of artwork which you must then advise on changes or agree. Please check for spelling, extra spaces, venue dates, and details. LAR will not be held responsible for any misprints from approved PDF artwork. This includes the misspelling of names and information such as dates or venues. Any errors made by the client will mean extra costs for missed schedules and materials.
On receipt of your approval, your full order will be produced. Your stationery will be checked and packed. All invitations will be packed into their coordinated envelopes. RSVP cards will be bundled separately. Your beautiful order will be despatched once final payment has been received.
14. Availability of goods
All products are handcrafted and subject to availability of outsourced stock. All materials come from the UK and are handcrafted.
15. Wedding postponement
When the unexpected happens to your wedding plans, a will of gesture is required. Lily Anna Rose is here to help during difficult circumstances with up to 50 x A7 notelets with envelopes to send to each guest. Please email for more information and to discuss your requirements, or call +44(0)1329 481729.